Returns & Exchanges
At Photobooks, we want you to cherish your memories, which is why we offer a 30-day satisfaction guarantee on all custom orders. If your product arrives with defects or transit damage, we will provide a complimentary replacement or a full refund.
Initiate Your Request
Log into your account and navigate to your order history to select the item you wish to return and submit a request.
Submit Quality Photos
Upload clear images of any printing errors or physical damage so our quality assurance team can verify the issue immediately.
Pack Your Product
Place the photobook back in its original protective packaging to ensure no further damage occurs during the transit process.
Receive Your Resolution
Once approved, we will either initiate a priority reprint of your book at no cost or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing